How can we help?
Have a question about an order, delivery or one of our products? Our customer support team is here to help.
Frequently asked questions
You may find the answer you need below. If not, just send us an email and we’ll be happy to help.
Orders are usually dispatched within 1–3 working days from our EU warehouse.
Once your order has been shipped, you will receive a confirmation email with your tracking details.
Our orders are shipped from our fulfilment centre in the Czech Republic.
Orders to Ireland are therefore shipped from within the European Union.
Delivery to Ireland typically takes 5–7 working days after dispatch.
You will receive shipping updates by email, and tracking is provided for your order.
Once your parcel has been collected by the carrier, we will send you a tracking link by email.
If you have an account, you can also check your order information under My Account.
The fastest way to contact us is by email at support@ecosupplements.eu. We usually respond within 24 hours on business days.
You can also call our EU customer service team on +46 720 251 636.
Eco Supplements is operated by Eco Supplements EOOD, an EU-registered family business with its registered office in Sofia, Bulgaria.
Eco Supplements serves customers across the European Union, including customers in Ireland through ecosupplements.ie.
People behind our support
When you contact Eco Supplements, you’re speaking with our own customer support team.
Eco Supplements
Eco Supplements EOOD
Antim I Street, No. 14, fl. 2, law office
1303 Sofia, Bulgaria
Eco Supplements is an EU-registered company serving customers across the European Union, including Ireland. We use one shared EU customer support team for our European stores.
