Last updated: 14 October 2026

Orders and Contract

When you place an order on our website, an order confirmation is automatically sent to the email address you provided. The order confirmation confirms that we have received your order.

Before submitting your order, you can review and correct your details at any time, including the products, quantities, delivery and billing details, and your chosen payment and delivery method.

We reserve the right to refuse or cancel orders in the event of, for example, stock errors, technical errors or obvious pricing errors. If we cancel an order that has already been paid, we refund the full amount without delay.

A binding contract is formed only once your order has been processed and confirmed by us.

The contract is concluded in English. We store the contract text after the contract has been concluded and send you your order details and these terms by email or in another durable form.

Prices and VAT

All prices on the website are shown in euro (€) and include applicable VAT.

VAT is calculated in accordance with the rules in force within the EU and is handled via the EU One Stop Shop (OSS) system. Depending on the product, the VAT rate may vary in accordance with Irish and EU rules.

We reserve the right to correct any incorrect prices arising from technical or human error.

Payment

We offer several payment options at checkout. Payments are processed via our payment partner.

The payment methods available for your order are shown at checkout and include Card and Pay by Bank. Depending on your device, bank and eligibility, Klarna, Apple Pay, Google Pay and Revolut Pay may also be offered.

For card, Pay by Bank, Apple Pay, Google Pay and Revolut Pay payments, the amount is normally debited immediately at the time of purchase. Where you pay with Klarna, Klarna’s payment terms shown at checkout also apply.

Delivery

Orders are dispatched from our EU warehouse in the Czech Republic (Mail Step a. s.) via our logistics partners.

Delivery is free on orders over €79. For smaller orders, the delivery cost and the available delivery options are shown at checkout before you place your order.

Orders are processed within 1–3 working days and the usual delivery time after dispatch is 5–7 working days. Delivery times are estimates and may be affected by, for example, transport delays or high carrier volumes. Where no specific delivery date has been agreed, we will deliver without undue delay and within 30 days at the latest.

The risk in the goods passes to you when the goods have been delivered to and received by you.

All deliveries are trackable and tracking information is sent by email or SMS once the order has been dispatched.

Right to Cancel (14 Days)

As a consumer, under the Consumer Rights Act 2022, you have the right to cancel your purchase within 14 days of the day you, or a person nominated by you other than the carrier, received your order, without giving any reason.

To exercise the right to cancel, tell us clearly that you wish to cancel before the cancellation period expires – for example by email at support@ecosupplements.eu or by post to our registered address. You may use the model cancellation form on our Returns & Refunds page, but it is not obligatory. It is sufficient to send your notice before the cancellation period expires.

After notifying us, please return the goods without undue delay and no later than 14 days after notifying us, to: Eco Supplements EOOD – Mail Step a. s., Do Čertous 2760/10, 193 00 Praha 9 – Horní Počernice, Czech Republic. The direct cost of returning the goods is paid by the customer, unless the goods are faulty or were supplied incorrectly.

You may handle and inspect the product only to the extent necessary to establish its nature, characteristics and functioning, as you would in a physical shop. We recommend that the product is returned in its original packaging. If the value of the goods has been reduced because you handled them more than was necessary, we may make a deduction corresponding to that reduction in value.

For health protection and hygiene reasons, the right to cancel does not apply to sealed goods, such as food supplements, whose seal has been broken after delivery. This does not affect your statutory rights if a product is faulty.

When you exercise your right to cancel, we will refund what you have paid, including standard delivery costs (but not the extra cost if you chose a more expensive delivery method than our standard delivery), without undue delay and within 14 days of receiving notice of your cancellation. We may withhold the refund until we have received the goods back or you have provided proof that they have been sent back, whichever is earlier. The refund will be made using the same payment method you used for the purchase, unless otherwise agreed, and at no cost to you.

Faulty Goods (Statutory Rights)

If a product is damaged, faulty or otherwise does not conform to the contract, you have rights under the Consumer Rights Act 2022. These include a short-term right to reject faulty goods and receive a refund within 30 days of delivery, and otherwise the right to a repair, replacement, price reduction or termination of the contract.

Where a fault becomes apparent within one year of delivery, it is presumed to have existed at the time of delivery unless proven otherwise.

We recommend that any transport damage be reported as soon as possible after receipt, so that we can help you quickly. This does not affect your statutory rights.

Where a claim is accepted, we will remedy the fault by refund, replacement or repair, in accordance with applicable law. In most cases you do not need to return the product. In individual cases we may need to ask you to send the goods back — in which case we cover the return shipping.

Food Supplements and Product Information

The products sold on this website are food supplements and should not be used as a substitute for a varied diet or medical treatment.

Product information on the website is intended as general information only and does not replace medical advice from a doctor or other qualified healthcare professional.

Mutual Recognition within the EU

Our products are sold in accordance with applicable European Union legislation.

Under the principle of mutual recognition (EU Regulation 2019/515), products lawfully sold in one EU country may also be sold in other Member States.

Limitation of Liability

Eco Supplements EOOD is not liable for indirect or consequential damages that may arise in connection with the use of our products or services.

Nothing in this limitation of liability restricts your mandatory rights as a consumer under Irish and EU law, including the rules on faulty goods and product liability. Such rights always apply.

Force Majeure

We are not liable for delays or failure to perform our obligations where this is due to circumstances beyond our control, such as natural disasters, strikes, war, government decisions, transport problems or other similar events.

Intellectual Property

All content on this website, including text, graphics, logos and images, belongs to Eco Supplements EOOD or is used with the permission of the respective brand owner and is protected by copyright and trademark law.

The content may not be copied, reproduced or used without written permission.

How We Operate — Business Model

Eco Supplements EOOD is an EU-registered company with its registered office in Sofia, Bulgaria. We operate ecosupplements.ie as a dedicated webshop for the Irish market, and also operate a number of other webshops for various EU markets under the same company.

Orders and stock are handled via our logistics partner Mail Step a. s., Do Čertous 2760/10, 193 00 Praha 9 – Horní Počernice, Czech Republic. Products are delivered from there directly to customers in Ireland and the rest of the EU.

We use the EU One Stop Shop (OSS) system for correct VAT reporting in all EU countries where we operate.

Disputes and Applicable Law

These terms of purchase are governed by Bulgarian law, that being the country in which Eco Supplements EOOD is registered.

However, Bulgarian law may never restrict the rights you have as a consumer in Ireland under mandatory Irish and EU law. Such rights always apply, regardless of what is stated in these terms. This means, among other things, that as a consumer in Ireland you are always entitled to the protection provided by Irish consumer protection legislation and the EU consumer directives.

In the event of a dispute, we recommend that you first contact our customer service at support@ecosupplements.eu to resolve the matter.

You may also contact the Competition and Consumer Protection Commission (CCPC) for free, independent guidance. For cross-border disputes within the EU, you can obtain free guidance via the European Consumer Centre network: ECC Ireland.

Changes to Terms

We reserve the right to update or amend these terms of purchase as needed. The latest version is always available on this page. The terms in force at the time of your order apply to that purchase.

Company Information

We are an EU-registered company serving customers across the EU, including Ireland, via ecosupplements.ie. For all customer communication we use one shared EU support address (support@ecosupplements.eu), regardless of which of our shops you are buying from.