Shipping
Shipping Information
We offer free shipping on all orders over €79.
For orders below this amount, the shipping rates are:
-
DPD Home Delivery – €7.95
All orders are dispatched with a tracking number, allowing you to follow your delivery in real time.
Orders are processed within 1–3 working days and dispatched from our warehouse in the European Union. The usual delivery time is 5–7 working days after dispatch.
Every order is carefully packaged to ensure fast and reliable delivery.
If your order has not arrived within the expected timeframe, please contact us so we can investigate with the carrier and arrange redelivery or a replacement. Until the goods are delivered to you, the risk remains with us.
Delivery Times
Orders are processed within 1–3 working days. The usual delivery time after dispatch is 5–7 working days. Shipments are fully trackable and managed by DPD. Parcels are delivered directly to your address.
Where a specific delivery date has not been agreed, we will deliver your order without undue delay and within 30 days of the day after the order is placed, in accordance with the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.
Damaged or Incorrectly Delivered Products
If you receive a damaged, defective or incorrect product, please contact us at support@ecosupplements.eu or +46 720 251 636 (EU customer service), attaching a photo of the product and packaging. After confirmation, we will arrange a replacement or a full refund at no additional cost to you. This does not affect your statutory rights.
Accepted Payment Methods
Card · Pay By Bank · PayPal
Customer Responsibility
Eco Supplements EOOD is an EU-based company and complies with all applicable rules and requirements in Bulgaria and the EU.
In accordance with the principle of free movement of goods, customers from other EU countries may order our products.
Please be aware that some countries may have specific national regulations or restrictions. The customer is responsible for ensuring that the products ordered can be legally purchased and used in the destination country.
Refusal of Orders
We reserve the right to refuse or cancel orders and/or restrict the availability of certain products for certain delivery countries, if we believe that delivery may violate local laws. This measure is intended to protect both our customers and our company.
Limitation of Liability
Eco Supplements EOOD is not liable for any costs, delays, seizures or other consequences arising from restrictions applicable in the destination country, save for liability that cannot be excluded under Irish or EU consumer law.
If an order is returned to us due to local restrictions, a refund of the value of the products will be made, minus the original shipping costs. If the product is seized by the local authorities, no refund will be possible.
Medical Information
All product information available on our website is of a general nature and does not constitute medical advice. Our products are not intended to diagnose, treat, cure or prevent any disease.
Company Information
Antim I Street, No. 14, fl. 2, law office, 1303 Sofia, Bulgaria
Registration Number (EIK/UIC/TIN): 207958071 · VAT Number: BG207958071
Email: support@ecosupplements.eu · Tel: +46 720 251 636 (EU customer service)
Consumer disputes: CCPC – Competition and Consumer Protection Commission · Cross-border: ECC-Net
We are an EU-registered company serving customers across the EU, including Ireland, via ecosupplements.ie. For all customer communication we use one shared EU support address (support@ecosupplements.eu), regardless of which of our shops you are buying from.
